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Discussion in 'General' started by ronnie21, Nov 21, 2012.
When i go to order Death Valley, should i order from shout, or amazon. or are they both the same?
You will want to take shipping charges into consideration, but I usually stick with amazon's Canadian website for myself.
Always reliable and great customer service.
I usually stick with Amazon.
I order from Shout! twice though (same with Full Moon).
The last two times I’ve ordered from Shout!, I have had bad experiences. They ship their merchandise in flimsy cardboard mailers that get easily bent. So both orders had posters along with them and they arrived crumpled and bent in some areas. Then my Terror Train BD was completely bent in half (not sure how the hell that was possible)…4 emails and a little over a month later, I finally received a replacement Terror Train BD.
I’ll stick with Amazon from now on I think.
Same for me and the good thing about them is that I won't pay more than the price my pre-order was and will pay less if the price decrease. Most of the time it isn't a big difference, but sometimes like with my pre-order of the Deadly Blessing blu-ray the difference is huge (I was fast enough to lock my price at 13.99$, now it is listed at 25.49$)
Yeah, I've had some account problems with Shout! and they've never responded to a single email. What'd you use to contact them Chomp?
All my orders have arrived on my doorstep in one piece and on time so I've never needed to contact them about an order. But I wouldn't be confident in their service if something did happen. I only risk picking up the occasional exclusive from them.
cool, since i dont order that money blu rays. i'll stick with amazon.. thanks..
Shout's customer service isn't very good in my experience. I wanted to cancel an order a few months ago, and it took them almost a week to even reply back and cancel it. I'm also wary of shipping/packaging concerns like Chomp mentioned above.
I also don't like how they authorize your card used as payment at the end of every single month if you've pre-ordered something. Maybe that's changed since they revamped their site, I don't know?
If it's a really good "exclusive" on something, sure I'll use them again. But if it's only a mini-poster or something...I'll stick with pre-ordering stuff at Amazon.
I haven't order from Shout Factory before, but I have ordered from Amazon, and every time it has arrived early and intact. When I have ordered from Amazon, it was more than $25.00, so the shipping was free, but I usually received the order in about 5 business days.
I say Amazon.
Well, I used their form on the site for the first three times and didn’t get a response. So, I just shipped the damaged blu ray (along with a detailed letter) to Shout!’s address. I checked the tracking # until I saw it was received and delivered and waited about a week without a response. Finally, I did some internet detective work, and got a hold of an actual name from Shout!’s sales department. I emailed him and he responded within 5min. that they did indeed receive the damaged product and a replacement would be on its way. Four days later I was finally able to watch the Terror Train BD.
I am assuming their contact form on their site might be a little wonky or perhaps flooded?
I don’t know why Shout!’s cardboard mailers have failed to deliver my goods undamaged these last two times. I am much more fearful of ImportCD’s chincy shrink wrap packaging technique, yet every time my DVD’s/BD’s miraculously arrive unscathed. I think my mailman just takes his frustration out on my packages when he sees he has to to get out of his truck and walk up to my porch. Fucker should be happy I’m keeping him in business Ha!
I can't speak to Shout's packaging... I've only ordered from them once. But when I tried to cancel that order, like other people, I couldn't get a response through email or the online forum. I messaged Scream Factory through their facebook page and got a quick and friendly response.
Yeah I used the web form too and never got a response from it. OK, well I'll just wait and see if my pre-order arrives. If it does then I suppose it doesn't matter if I can't log into my account because I probably won't order from them again.
I jumped on this deal as well!
How about an update? As a glutton for punishment I ordered from their Christmas sale. Although I already received the items a week ago I got an email just today stating my transaction hadn't cleared. The hell of it is that their email subject said that payment HAD cleared. I checked my bank and it had cleared. So I checked on Shout's site and it lists my items as shipped and yet not shipped... I also noticed they charged me separately for the S&H and the items; so they paid double the fees for two separate transactions.
I did receive the items (which was another fiasco with the warehouse tossing in double and triple some items; so they shipped in separate boxes uping their costs) but in my experience over the past few months these guys are idiots. From the way they handled my account, processed my order and collected payments these guys are complete idiots. I'm fortunate that their idiocy was all in my favor but I wouldn't risk that ever again. I gave them a second try and they fucked it up even more.
Sorry to hear this, I had a very unsatisfactory experience with Deep Discount lately so I can relate.
Yeah, from X-Human's above experience and Chomp's experience posted elsewhere... I don't think I'll be ordering from them again any time soon unless it's an exceptional exclusive.
I ordered the In Search Of box set from VEI in Canada last month, and they shipped me a friggin' Cagney & Lacey box set. I'd never order anything from that outfit again either. Pay to ship it back and then wait on a replacement? Screw that shit!
Cagney and Lacey!?! Ha ha, at least it wasn't Kate and Allie. LOL.
Sorry about your troubles though.
Could have been worse they could have sent you some $10 DVD instead. I can only imagine how much fun that would have been trying to explain.
True. They sent me a more expensive "limited" set actually. When I told them I wasn't gonna bother returning it and would instead just try and sell it, I stopped hearing from them. :lol:
I even made a few bucks by selling it, but with the time and hassle it took...I wouldn't want to do it again.